We know that waiting for a package that seems stuck can be frustrating. Here's what's probably happening and what to do next.
Why this happens
Occasionally, carriers experience delays due to high shipping volumes, weather conditions, or congestion at logistics centers. Tracking updates can also lag behind the package's actual location, so it may be in motion even if the status hasn't changed in several days.
What to check first
Look at the estimated delivery window in your tracking link; a short delay of a few days is usually within the normal range.
Confirm that the shipping address on your order is correct.
When to contact us
If your tracking hasn't updated in 5 business days or more, or if the estimated delivery date has already passed, contact our team with your order number and we will investigate with the carrier to ensure you receive your order, or a solution, as soon as possible.