We're sorry your order didn't arrive perfect!
If your order arrives damaged, defective, or with the wrong item, we'll fix it.
What to do
Contact us at hello@roostys.co within 7 days of delivery and include:
- Your order number
- A brief description of the problem
- Photos of the damaged or incorrect item (if possible)
Once we review your request, we will:
- Send you a replacement, or
- Issue a full refund
If the error was ours, we will cover all shipping costs.