We know waiting on a package that seems stuck can be frustrating, here's what's likely going on and what to do next.
Why this happens
Occasionally, carriers experience delays due to high shipment volumes, weather conditions, or logistics hub backups. Tracking updates can also lag behind the package's actual location, so it may be moving even if the status hasn't changed in a few days.
What to check first
Look at the estimated delivery window in your tracking link, a short delay of a few days is often still within normal range.
Confirm the shipping address on your order is correct.
When to reach out to us
If your tracking hasn't updated in 5+ business days, or the estimated delivery date has already passed, contact our team with your order number and we'll look into it with the carrier and make sure you get your order, or a resolution, as soon as possible.