Returns Policy

At Roosty’s, we’re here to help you get the very best out of your flock - and we stand behind every product we make.

If something’s not right, we’ll make it right.

🐔 90-Day Hen Happiness Guarantee

We’re confident you’ll love having Roosty’s as part of your flock’s routine!
Every flock is different, and results can vary depending on your hens and their individual needs. That’s why we offer a 90-day money-back guarantee on your first order.

If you’re not happy with your experience, just reach out within 90 days of your first purchase and let us know how things are going. We’ll be happy to help with a full refund - no product return needed.

We may ask a few quick questions to make sure the product has been used as directed and to better understand your experience. Our goal is always to help you get the best possible results for your flock.

There's no need to return the product. Simply email us at hello@roostys.co, and we'll take care of the rest. 🐣

Returns (Unused Items)

We accept returns within 90 days of delivery for unused items.

To be eligible:

  • The item must be unopened and in its original packaging

  • The product must be in new condition

Please contact us before returning any items so we can provide the correct return instructions.

The cost of the return shipping label is the customer’s responsibility.

If we provide a prepaid return shipping label, the amount we pay for that label will be deducted from your refund before it is issued.

Damaged, Defective, or Incorrect Orders

If something arrives wrong or damaged, we’ll fix it fast.

  • We’ll send a replacement or issue a full refund

  • We cover all shipping costs

  • Just contact us within 7 days of delivery

How to Start a Return or Claim

Email hello@roostys.co with:

  • Your order number

  • A quick note on the issue

We’ll guide you through the next steps right away.

Refunds

  • Refunds are processed within 5–7 business days after approval

  • Refunds are issued to your original payment method

  • For change-of-mind returns, the cost of the return shipping label will be deduct