How do I start a return or refund request?

Starting a return or requesting a refund is easy.

Simply email hello@roostys.co and include:

  • Your order number
  • A brief description of the issue

Our Customer Support team will review your request and guide you through the next steps as quickly as possible.

Depending on the situation, we may:

  • Approve a return
  • Send a replacement
  • Issue a refund
  • Request additional information if needed

We're here to make the process as smooth as possible.

Still need help?

Can't find what you're looking for? Reach out to hello@roostys.co and we'll help you!