We're sorry your order wasn't perfect!
If your order arrives damaged, defective, or contains the wrong item, we'll make it right.
What to do
Please contact us at hello@roostys.co within 7 days of delivery and include:
- Your order number
- A brief description of the issue
- Photos of the damaged or incorrect item (if possible)
Once we review your request, we'll either:
- Send you a replacement, or
- Issue a full refund
If the mistake was ours, we'll cover all shipping costs.