We totally understand that plans change! Here's how order cancellations work:
You can cancel your order as long as it's still in pending status and hasn't moved to in process.
Because we're committed to getting your order to you as fast as possible, orders tend to move into "in process" quickly, often within just a few hours of being placed. Once an order reaches that stage, our fulfillment team has already begun preparing it for shipment, and unfortunately we're no longer able to cancel it.
Want to cancel an order?
Reach out to our team as soon as you can with your order number, and we'll check its status right away to see if cancellation is still possible!